Refund Policy

As Freeway operates primarily on customized manufacturing, private label production, and made-to-order programs, all confirmed orders are subject to production allocation, material sourcing, and operational commitments once approved by the client.

Refund eligibility may vary depending on:

• Stage of production

• Customized development status

• Sampling approvals

• Fabric sourcing commitments

• Bulk manufacturing progress

• Shipment status

Freeway reserves the right to evaluate refund requests on a case-by-case basis in accordance with agreed commercial terms, approved specifications, and production commitments.

Refunds are generally not applicable for:

• Approved bulk production orders

• Customized products

• Client-approved samples

• Special fabric sourcing programs

• Organic-certified custom developments

• Orders delayed due to pending client approvals

Refund or adjustment requests may be considered only in cases involving:

• Verified manufacturing defects

• Incorrect production against approved specifications

• Operational non-fulfillment directly attributable to Freeway

Any claims regarding defects, shortages, or discrepancies must be reported within a reasonable period following delivery.

To review a refund, replacement, or resolution request, clients may be required to provide:

• Order details and invoice references

• Product images or defect documentation

• Quantity discrepancy details

• Packaging or shipment references

Freeway may assess claims through internal quality review and production verification processes before determining appropriate resolutions, which may include:

• Product replacement

• Production correction

• Credit adjustments

• Partial commercial settlement where applicable

Approved resolutions will be communicated based on the nature of the request, production stage, and mutually agreed commercial understanding.